FAQ
How long does it take to process my order?
- Most orders are ready to ship within 2 business days.
- Personalized and custom items take 1-2 weeks to produce.
What shipping options do you offer?
- USPS Ground (2-5 Business Days) – Standard shipping option.
- USPS Priority Mail (1-3 Business Days) – Expedited shipping for faster delivery.
Do you offer international shipping?
Currently, I only ship within the U.S., but I may expand in the future!
Jewelry Details & Care
Are your earring hooks nickel-free?
Yes! All earring hooks are nickel-free. If you have concerns, I also offer .925 Sterling Silver or Plastic Hooks options on all earrings.
How should I care for my goodies?
- Acrylic: Store in a soft pouch or jewelry box to prevent scratches. Avoid prolonged exposure to water and harsh chemicals.
- Wood: Keep away from excessive moisture. If needed, wipe gently with a dry cloth. Can polish a small bit of mineral oil to keep shine.
- Steel (ie. some bottle openers): barkeepers friend is your friend! Steel will get a brown patina after a while. You can buff this away with a scrubby pad or barkeepers friend. rub the exposed steel lightly.
Custom & Personalized Orders
Do you accept custom requests?
Yes! I love working on custom designs. If you’re interested in a personalized piece or a collaboration, reach out through the contact page to discuss your ideas.
Can I customize both sides of a pet tag?
Yes! Pet tags can be customized with a name on the front and a phone number or email on the back. Space is limited, so keep it short and sweet!
Returns & Exchanges
Do you accept returns or exchanges?
Since each item is handmade to order, all sales are final. However, if there’s an issue with your order, please contact me within 7 days of delivery, and I’ll do my best to make it right.
Other Questions?
If you don’t see your question here, feel free to reach out through my contact page—I’m happy to help!